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The Future of Electric Rideshare has arrived.

As a resident, you now have access to electric rideshare with Kite Mobility.

Access Mobility for Good

The Kite Experience

Users can manage their reservations, payments, subscription and in trip support through our native app, keeping everyone moving freely and without worry.


A contactless, digital experience

Get started by scanning the QR code found directly on your electric vehicle of choice, with contactless key retrieval, vehicle reservations, and trip details – start riding with confidence.


Always available – 24/7

Users have access to Kite 24 hours a day, 7 days a week. With unlimited mileage, make a quick trip or head out of town, worry free. You decide how you need to ride with Kite.


We've got you covered

Kite has you and your vehicle covered for peace-of-mind. Insured, cleaned, and charged - you’re set to start your trip.

Rent affordable, easy to use and sustainable, electric vehicles right from your property.

Download the app, and start your first trip.

  • How does the app work?
    Sign up: we just need some basic details to get you moving including a drivers licence and payment card. Reserve: view onsite vehicle availability and create a reservation period of up to 24 hours. You can also drive at a per minute charge at the rate shown in the app. Access: once you're ready to move, scan the QR code on the vehicle to unlock. Move: you now have the true freedom of electric mobility. Return: once you return to the property, we’ll ask you to check the vehicle for any belongings or new damage, plug the vehicle back in and end your trip in the app. It’s that easy.
  • Am I insured?
    Kite has you covered. The driver is covered on the basis of the rental terms and conditions that you have signed up to with Kite Mobility.
  • Do I pay extra for mileage?
    Every trip includes unlimited mileage. Nothing hidden :)
  • How do I drive a Tesla?
    Driving a Tesla is fun and a bit different to driving a conventional vehicle. Check out this useful Tesla guide here:
  • How do I unlock a vehicle?
    Once you have set up an account and a vehicle is available, simply scan the QR code located on the vehicle.
  • Do I have to return the vehicle to where I started?
    Yes. The Kite fleet is for roundtrip purposes and must be returned to your host property.
  • How do I end my trip?
    Once you’ve landed back at your property, return the vehicle to its dedicated parking space, plug the charger into the vehicle and end your trip within the app.
  • How much does it cost?
    Kite charges per minute and as scheduled time - specific prices will vary by vehicle type. Check your property and Kite app for your tailored pricing. At the end of your trip, you will be charged for the amount of minutes or scheduled period that the vehicle was used for.
  • How long can I use the vehicle?
    In most cases, Kite is available 24/7. This can vary by property type and you'll need to check with their rules for vehicle usage.
  • Can my guests drive when they visit?
    Of course. Just ask them to create an account and sign up under your property.
  • What if I run out of charge?
    Well, that’s not ideal but don’t worry. Simply call support at 1-855-554-5483 (KITE) and we’ll arrange roadside assistance for you. It is your responsibility to manage the battery range of the vehicle and successfully return it to your property. If you do run out of battery, you might be liable for a fine and towing fees.
  • What do I do if I’m in an accident?
    If it’s an emergency, call 911. Once everyone is safe, collect full details of any other drivers (name, address, license number, vehicle registration, insurance company) and contact support at 1-855-554-5483 (KITE) or email support@kitemobility.ioto assist with getting you and your vehicle home safely.
  • Is Kite still available during COVID lockdowns?
    Absolutely. Mobility is an essential service and we want to ensure you have access to a clean, sustainable, and affordable option to get the essential items they need. We have enhanced sanitization levels and are encouraging our community to be good neighbours by keeping the car clean (wipe down before and after) and following government recommendations to keep us all healthy and safe.
  • Can I bring my pet in the car?
    Unfortunately not, unless they are an assistance animal. Cleaning fees may apply.
  • Can I smoke in the car?
    No smoking of any kind (including vaping) and fines do apply.
  • What other penalties and fines can I incur?
    Penalties are in place for smoking, excessive cleaning, improper return, letting someone else drive on your account, running out of battery, tampering with cameras, a declined payment, failure to report damage, fraudulent account information, use of vehicle outside of booking and any other use of the vehicle outside of the terms and conditions of the Kite Mobility Terms of Service.
  • How do we get Kite and how long does it take?
    Reach out to our team here and we’ll walk you through the onboarding, selection and deployment of vehicles and program. Every property is unique, however we expect the process to take approx. 12 weeks.
  • Who owns the vehicles?
    Kite will own and operate the program and vehicles within your property.
  • Are our residents & guests insured to drive the vehicles?
    The cover for the driver is on the basis of the rental terms and conditions that they sign up to with Kite Mobility Inc.
  • How many vehicles do we get?
    This will vary by size of the community, however we typically launch with 2 cars & 8 eBikes/eScooters and tailor to match demand.
  • How do we deal with complaints about the vehicles?
    Speak to your Kite project manager and they will take care of it as soon as possible.
  • What issues are we responsible for?
    Kite is a turnkey service so we’ll take care of everything for you.
  • What if we need more vehicles?
    It’s easy to increase the size of your fleet. Let’s review property demand, and adjust as needed.
  • Where do we keep the vehicles?
    During the initial onboarding, we’ll scout the property with you to find the most appropriate parking spots.
  • What are the costs to the property?
    Properties pay a one-time onboarding setup fee of $5000. The property is also responsible for electricity costs resulting from onsite charging, electric chargers as well as monthly maintenance fees which are shared equally with Kite.
  • Who cleans and manages the vehicles?
    We can take care of everything. Vehicles will be cleaned weekly or when required if there is an emergency. Your dedicated project manager will manage your vehicles and support your community.
  • How is Kite handling COVID-19?
    Mobility is an essential service and we want to ensure our community members have access to a clean, sustainable, and affordable option to get the essential items they need (groceries, medicines, etc). We have enhanced sanitization levels and frequency. We are also encouraging our community to be good neighbours by keeping the vehicles clean and following government recommendations to keep us all healthy and safe.

Frequently asked questions

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