Question 1

How do I get started using Kite?

Accepted Answer

Getting started with Kite is simple! For a step-by-step guide, download our detailed Kite Mobility User Guide and get started today!

Question 2

How does the app work?

Accepted Answer

Sign up: we just need some basic details to get you moving including a driver's licence and payment card.

Reserve: view onsite vehicle availability and create a reservation period of up to 24 hours. You can also drive at a per minute charge at the rate shown in the app.

Access: once you're ready to move, scan the QR code on the vehicle to unlock.

Move: you now have the true freedom of electric mobility.

Return: once you return to the property, we’ll ask you to check the vehicle for any belongings or new damage, plug the vehicle back in and end your trip in the app. It’s that easy.

Download the Kite Mobility User Guide for more information on getting started with Kite.

Question 3

Am I insured?

Accepted Answer

Kite has you covered. The driver is covered on the basis of the rental terms and conditions that you have signed up to with Kite Mobility.

Question 4

Do I pay extra for mileage?

Accepted Answer

Every trip includes unlimited mileage. Nothing hidden :)

Question 5

How do I drive a Tesla?

Accepted Answer

Driving a Tesla is fun and a bit different to driving a conventional vehicle. Check out this useful Tesla guide here: https://www.tesla.com/ownersmanual/model3/en_us/(https://www.tesla.com/ownersmanual/model3/en_au/)

Question 6

How do I unlock a vehicle?

Accepted Answer

Once you have set up an account and a vehicle is available, simply scan the QR code located on the vehicle.

Question 7

Do I have to return the vehicle to where I started?

Accepted Answer

Yes. The Kite fleet is for roundtrip purposes and must be returned to your host property.

Question 8

How do I end my trip?

Accepted Answer

Once you’ve landed back at your property, return the vehicle to its dedicated parking space, plug the charger into the vehicle and end your trip within the app.

Question 9

How much does it cost?

Accepted Answer

Kite charges per minute and as scheduled time - specific prices will vary by vehicle type. Check your property and Kite app for your tailored pricing. At the end of your trip, you will be charged for the amount of minutes or scheduled period that the vehicle was used for.

Question 10

How long can I use the vehicle?

Accepted Answer

In most cases, Kite is available 24/7. This can vary by property type and you'll need to check with their rules for vehicle usage.

Question 11

Can my guests drive when they visit?

Accepted Answer

Of course. Just ask them to create an account and sign up under your property.

Question 12

What if I run out of charge?

Accepted Answer

Well, that’s not ideal but don’t worry. Simply call support at 1-855-554-5483 (KITE) and we’ll arrange roadside assistance for you. It is your responsibility to manage the battery range of the vehicle and successfully return it to your property. If you do run out of battery, you might be liable for a fine and towing fees.

Question 13

What do I do if I’m in an accident?

Accepted Answer

If it’s an emergency, call 911. Once everyone is safe, collect full details of any other drivers (name, address, license number, vehicle registration, insurance company) and contact support at 1-855-554-5483 (KITE) or email support@kitemobility.io (mailto:support@kitemobility.io)to assist with getting you and your vehicle home safely.

Question 14

Can I bring my pet in the car?

Accepted Answer

Unfortunately not, unless they are an assistance animal. Cleaning fees may apply.

Question 15

Can I smoke in the car?

Accepted Answer

No smoking of any kind (including vaping) and fines do apply.

Question 16

What other penalties and fines can I incur?

Accepted Answer

Penalties are in place for smoking, excessive cleaning, improper return, letting someone else drive on your account, running out of battery, tampering with cameras, a declined payment, failure to report damage, fraudulent account information, use of vehicle outside of booking and any other use of the vehicle outside of the terms and conditions of the Kite Mobility Terms of Service.

Question 17

Why has my ride been declined?

Accepted Answer

If your ride request is not being processed and your Kite Mobility account is active, please reach out to your financial institution to verify that there are no issues with your payment method.

Frequently asked questions

Kite Runners

We do right by humans

NEED SUPPORT?

Toll-free 1-855-554-5483 (KITE)

support@kitemobility.io