Frequently asked questions
Getting started with Kite is simple! For a step-by-step guide, download our detailed Kite Mobility User Guide and get started today!
Sign up: we just need some basic details to get you moving including a driver's licence and payment card.
Reserve: view onsite vehicle availability and create a reservation period of up to 24 hours. You can also drive at a per minute charge at the rate shown in the app.
Access: once you're ready to move, scan the QR code on the vehicle to unlock.
Move: you now have the true freedom of electric mobility.
Return: once you return to the property, we’ll ask you to check the vehicle for any belongings or new damage, plug the vehicle back in and end your trip in the app. It’s that easy.
Download the Kite Mobility User Guide for more information on getting started with Kite.
Kite has you covered. The driver is covered on the basis of the rental terms and conditions that you have signed up to with Kite Mobility.
Every trip includes unlimited mileage. Nothing hidden :)
Driving a Tesla is fun and a bit different to driving a conventional vehicle. Check out this useful Tesla guide here: https://www.tesla.com/ownersmanual/model3/en_us/
Once you have set up an account and a vehicle is available, simply scan the QR code located on the vehicle.
Yes. The Kite fleet is for roundtrip purposes and must be returned to your host property.
Once you’ve landed back at your property, return the vehicle to its dedicated parking space, plug the charger into the vehicle and end your trip within the app.
Kite charges per minute and as scheduled time - specific prices will vary by vehicle type. Check your property and Kite app for your tailored pricing. At the end of your trip, you will be charged for the amount of minutes or scheduled period that the vehicle was used for.
In most cases, Kite is available 24/7. This can vary by property type and you'll need to check with their rules for vehicle usage.
Of course. Just ask them to create an account and sign up under your property.
Well, that’s not ideal but don’t worry. Simply call support at 1-855-554-5483 (KITE) and we’ll arrange roadside assistance for you. It is your responsibility to manage the battery range of the vehicle and successfully return it to your property. If you do run out of battery, you might be liable for a fine and towing fees.
If it’s an emergency, call 911. Once everyone is safe, collect full details of any other drivers (name, address, license number, vehicle registration, insurance company) and contact support at 1-855-554-5483 (KITE) or email support@kitemobility.io to assist with getting you and your vehicle home safely.
Unfortunately not, unless they are an assistance animal. Cleaning fees may apply.
No smoking of any kind (including vaping) and fines do apply.
Penalties are in place for smoking, excessive cleaning, improper return, letting someone else drive on your account, running out of battery, tampering with cameras, a declined payment, failure to report damage, fraudulent account information, use of vehicle outside of booking and any other use of the vehicle outside of the terms and conditions of the Kite Mobility Terms of Service.
If your ride request is not being processed and your Kite Mobility account is active, please reach out to your financial institution to verify that there are no issues with your payment method.
