Supporting your ride along the way
Involved in an accident
Please contact one of our Customer Support members at toll-free, 1-855-554-5483 (KITE)
. Make sure to remain in a safe space.
Flat tire
Ensure you have pulled over or have found a safe space to park your vehicle. Please contact one of our Customer Support members at toll-free, 1-855-554-5483 (KITE). Let us know where you are and be ready to provide some information on your booked ride.
Dead battery
Operational zones are designed to surround your property by a 20km radius* (e-Bikes & e-Scooters) and are open to e-Vehicles as they have been designed for longer trips. Please contact us at support@kitemobility.io to learn more.
Lost an item
If you recently booked a trip with one of our e-Cars and lost an item following your trip, please get in touch with us here and we’ll help you sort it out.
Stolen vehicle
Please contact one of our Customer Support members at toll-free, 1-855-554-5483 (KITE)
. Let us know where you are and be ready to provide some information on your booked ride.
